Kanyon Poly warrants Kanyon Poly–manufactured furniture and included components, subject to the terms and exclusions on this page.
For customers & dealers (Save as PDF in your print dialog)
Coverage
Coverage
Residential
Commercial
Structural / Material Defects
Covers substantial defects in Kanyon Poly-built products under normal use. Labor not included.
Limited Lifetime
10 years
Termite & Fungal Decay
Covered components will not rot, splinter, decay, or suffer structural damage from termites or fungal decay under normal use.
Limited Lifetime
10 years
Stainless-Steel Components
Covers manufacturing defects that cause failure in normal use. Cosmetic changes and chemical/salt damage are not covered.
20 years
10 years
Color / Fade (UV)
Color change will remain within 5ΔE of the original manufactured color for 5 years.
5 years
5 years
Structural / Material Defects
Covers substantial defects in Kanyon Poly-built products under normal use. Labor not included.
Residential
Limited Lifetime
Commercial
10 years
Termite & Fungal Decay
Covered components will not rot, splinter, decay, or suffer structural damage from termites or fungal decay under normal use.
Residential
Limited Lifetime
Commercial
10 years
Stainless-Steel Components
Covers manufacturing defects that cause failure in normal use. Cosmetic changes and chemical/salt damage are not covered.
Residential
20 years
Commercial
10 years
Color / Fade (UV)
Color change will remain within 5ΔE of the original manufactured color for 5 years.
Residential
5 years
Commercial
5 years
Original owner only. This Limited Warranty applies only to the original retail purchaser and is not transferable.
Residential = personal/non-commercial use. Commercial includes hospitality, rentals, multi-user environments, and public spaces.
UV stability & color
Our recycled-plastic lumber includes UV stabilizers to help protect color and material integrity over time. Like most outdoor materials,
long-term sun and heat cycles can cause gradual surface and color change.
Fade coverage: products will remain within 5ΔE of the original manufactured color for 5 years.
5ΔE visual reference
Drag to compare
Slide to compare the original image (left) vs. a 5ΔE reference image (right).
Original
5ΔE reference
This is a visual aid only. Actual perception varies by lighting, texture, and environment.
What we do
If a covered component is confirmed defective, Kanyon Poly will repair, replace, or refund the purchase price of the defective component(s) only.
Labor and related costs are not included.
What’s not covered
Labor, removal, re-installation, freight/shipping, inspection, and contractor/engineer expenses.
Normal wear (scratches, scuffs, surface marks).
Cosmetic changes from outdoor exposure outside the fade terms.
Damage from storms, fire, flooding, impacts, or ground/structure movement.
Expansion/contraction and static electricity (inherent to polymer-based materials).
Stainless-steel cosmetic conditions or damage from harsh cleaners, salt/chlorine, de-icers, or industrial fallout.
Non–Kanyon Poly components, accessories, or unauthorized modifications.
When coverage is void
Abuse, misuse, negligence, vandalism, overloading, or failure to reasonably maintain/clean.
Improper installation, handling, storage, fabrication, or service not performed properly or not in accordance with Kanyon Poly guidance.
Material alteration or modification without prior written approval from Kanyon Poly.
Chemical exposure beyond normal use (harsh cleaners, solvents, corrosives, de-icers, pollutants) that damages materials/finishes.
The invoice containing the warranted product has not been paid in full.
How to file a claim
Submit within 30 days of discovering the issue. Do not repair before filing.
Include proof of purchase, clear photos, and a short written description (installer info if available).
Provide reasonable access for inspection and keep the product/component available for evaluation.
This Limited Warranty is the exclusive warranty provided by Kanyon Poly to the extent permitted by law. Some states do not allow certain limitations,
so portions of these terms may not apply to you.
Liability is limited to the purchase price paid for the defective component(s), to the extent permitted by law.
Kanyon Poly is not liable for special, incidental, consequential, punitive, or economic damages to the extent permitted by law.
This Limited Warranty is extended solely to the original retail purchaser of the product and does not transfer to subsequent owners.
Suitability & code compliance: You (and your contractor/installer, if applicable) are responsible for determining product suitability for your specific application
and verifying compliance with all applicable codes and safety requirements. Kanyon Poly does not provide design/engineering review for your project.
