Refund, Return & Cancellation Policy
Kanyon Poly wants every customer to feel confident before placing an order. This policy explains how refunds, returns, and cancellations are handled.
Order Cancellations
Order cancellation requests should be made as soon as possible. If an order has not yet been accepted, approved, scheduled, or moved into production, Kanyon Poly may be able to review the cancellation request.
Custom, made-to-order, special-order, or specially configured products cannot be canceled once submitted or approved. Please confirm colors, product options, quantities, and ship-to details before placing your order.
For current lead time and custom order information, please review our Lead Time & Custom Order Policy.
Returns
Eligible returns require prior authorization from Kanyon Poly. Products must be unused, uninstalled, in original condition, and returned according to the instructions provided by Kanyon Poly.
Custom, made-to-order, special-order, final-sale, used, installed, altered, or damaged-after-delivery products may not be eligible for return.
Refunds
Approved refunds are processed after the returned product has been received and inspected. Refund timing may vary depending on the original payment method and payment processor.
Shipping, freight, handling, and special service fees may be non-refundable unless Kanyon Poly determines that an error occurred with the order.
Damage or Missing Items
If your order arrives damaged or appears to be missing items, please review our Damage, Missing Items & Freight Claims Policy before discarding packaging or signing delivery paperwork without noting the issue.
Need Help?
If you have questions about a return, cancellation, refund, or order issue, please contact us.