Shipping, Delivery & Freight Policy
This policy explains general shipping, delivery, and freight expectations for Kanyon Poly orders.
Shipping & Freight
Kanyon Poly products may ship by parcel, dealer delivery, local pickup, or freight depending on the product, order size, destination, and dealer arrangement.
Larger outdoor furniture orders may require freight delivery. Freight shipments may involve delivery appointments, commercial receiving locations, liftgate service, residential delivery fees, limited-access fees, or other carrier-related charges.
Delivery Information
Customers and dealers are responsible for providing accurate ship-to information before the order is submitted. Incorrect or incomplete delivery information may cause delays or additional charges.
Delivery locations should be accessible for the selected delivery method. Additional fees may apply if specialized delivery services are required.
Lead Time
Current Lead Time: 3 – 6 weeks
Lead time estimates are separate from transit time. Transit time begins once the order has shipped or been released for delivery.
Freight Receiving
When receiving a freight shipment, inspect the shipment before signing delivery paperwork. If there is visible damage, shortage, or concern, note it clearly with the carrier before signing.
For more details, please review our Damage, Missing Items & Freight Claims Policy.